TNS, a one-stop supplier for industrial computing and network communications equipment to over 10,000 engineers located across the Asia-Pacific region offering a portfolio of over 5,000 industrial products, offers one year warranty for all its products.
The products of TNS range from industrial Ethernet, serial connectivity, industrial computer, remote automation, video surveillance and accessories all for different applications and purposes which are highly needed for different industrial and technological needs of various companies.
Goods sold by TNS are warranted from manufacturing defects starting from the date of delivery for a period of one year. Product warranties remain valid provided the product was properly installed and used. Defects, malfunctions, or failures of the warranted product caused by damage resulting from natural causes such as fire, water and such, environmental and atmospheric disturbances, other external forces such as power line disturbances, host computer malfunction, plugging the board in under power, or incorrect cabling, and damage caused by misuse, abuse, and unauthorized alteration or repair, are not warranted.
Other situations in where a product will not be warranted in the following situations are if, the product is damaged beyond repair due to natural disasters, such as by lightning, flood, earthquake, and others; the product has been subjected to misuse, abuse, or unauthorized repair, whether by accident or other cause. Such conditions will be determined by TNS at its sole and unfettered discretion; any removed, blemished or impaired warranty stickers; the product has been updated, reworked, or improperly tested by the customer, or by a third party at the request of the customer; the warranty for customized and ODM products are excluded from this policy. In this case, warranties are limited to the warranty provided by the original manufacturer of the accessory. Examples of such products and accessories are power adaptors and cables; the product in question is either software, or an expendable item, such as a fuse, battery, and others; and if the product has been found to be defective after the warranty period has expired.
This warranty is limited to the repair and/or replacement, at TNS sole discretion, of the defective product during its warranty period. The customer agrees to insure the product or assume the risk of loss or damage during transit, to prepay shipping charges, and to use the original shipping container or equivalent. Repaired or replaced products are warranted for thirty (30) days from the date of repair or replacement, or for the remainder of the original product’s warranty period, whichever is longer.
There is a limitation of liability in the part of the company, since the provisions of the warranty are in lieu of any other warranty, whether expressed or implied, written or oral. TNS liability arising out of the manufacture, sale, or supplying of the product and its use, whether based on warranty, contract, negligence, product liability, or otherwise, shall not exceed the original cost of the product. In no event shall TNS be liable for unintended or consequential damages, including, but not limited to, a loss of profits, data or use damages arising out of the manufacture, sale, or supplying of the product.
As with returned goods for repair after the warranty period, there will be a one-time diagnostic and administrative fee on them. TNS will not proceed any repairing until customers’ approval has been received. Cost for spare parts will be charged separately. Customers will be charged based on actual damage after examining the defective goods. TNS will not proceed any repairing until customers’ acknowledgement has been received. After the repair is done, an invoice will be issued for customer’s acknowledgement and payment. An exception is when the same problem still occurs to the repaired goods, customers will not be charged again. The shipping cost of defective goods to TNS and to factory for repair will be paid in full by the customer.
Clients who are in need of different Industrial Accessories such as Mounting Kits, Network Accessories, Cables and Power Accessories can likewise avail such from this one-stop supplier for all industrial needs.
Interested customers simply need to contact TNS for free technical consultation on their computer systems customization services.
TNS is a highly reliable name when it comes to being a provider for every industrial solution needs. Aside from its wide range of quality products and services, it also has a management team of over 30 years of experience in the IT industry. That is why the TNS team is richly experienced with in-depth knowledge about industrial info-communications equipment and its associated applications across major industries. The company’s sales and technical support teams are committed and kept abreast of the latest industry trends and technologies through constant knowledge updates and training.
Essentially, TNS values the relationships with their customers and business partners of whom they rely greatly for their success over the past 10 years. TNS strives to continue its strong focus on operational excellence and teamwork in ensuring excellent service and timely after sales support.
ABOUT THE COMPANY
TNS is a one-stop supplier for industrial computing and network communications equipment to over 10,000 engineers located across the Asia-Pacific region is offering a portfolio of over 5,000 industrial products. For more information, visit: www.tns.com.sg